Return Window

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging with all accessories and documentation included.

How to Start a Return

Contact us via our Contact page with your order number and the reason for return. We’ll confirm eligibility and provide return instructions. Please do not send items back before receiving confirmation.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 7-10 business days. Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

If you received a defective or incorrect item, contact us and we’ll arrange a replacement or full refund, including return shipping costs.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as opened earphones/earbuds and other personal-use accessories) cannot be returned unless defective. Any such exclusions are noted on the relevant product page.

Return Shipping Costs

Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of items lost in transit.

Questions

If you have any questions about this policy, reach out via our Contact page.